PROMOTION
1.I am having trouble applying my promotion code
Firstly, ensure that your purchase meets the Terms & Conditions listed on the voucher.
· Expiry date
· Minimum Spend amount (if applicable)
· Whether the voucher applies to sale items or excludes particular styles and collections.
Voucher codes are not case sensitive, please be sure there are no spaces between characters when you enter. For codes with a zero ‘0’ or an ‘O’ (letter), make sure you are entering the correct character. Ensure that once the code is entered you hit the "apply" button to the right of the field. If you do not hit ‘apply’ your discount will not calculate.
2.I have signed up for the newsletter. When will I receive my Welcome Code?
Once you sign up for the newsletter, you will receive a Welcome Email containing your THB 100 code within 30 minutes. Please check your Spam and Junk Folders as sometimes emails may be diverted to these folders automatically.
ORDERING
1.Do I order to addresses outside Thailand?
No. At present, th.triumph.com will send goods only to addresses within Thailand.
2.If I am outside of Thailand can I still place an order online?
We are more than happy for you to do so, provided your shipping address is within Thailand. You can input your billing address different than your shipping address. Remember your order will be billed in THB.
3.Can I change my mind once my order is processed?
Once your order has been completed in the system, the only changes we can make are to cancel your order or to swap a size or colour (provided the swapped colour is of equal value) within 30 minutes. However, if your order has been dispatched, we are unable to amend or cancel your order. Contact us by email at th.queries@triumph.com or Line Chat @cs.triumph in order to make these arrangements.
4.Do you place items on back order?
Unfortunately, we do not have the facility to place items on back order. If in the unlikely instance that your order has been processed but we do not have an item, we will refund the account from which the purchase was made. You will receive an email advising that this has been completed.
REGISTER
1.What is the difference between a Subscription and creating an Account?
When choosing to Subscribe you are giving permission for us to update you of our Special Offers, Latest Trends, New Styles and other exciting news from the World of Triumph. You are unable to log in to the Triumph Online shopping site if you only have a subscription. When you create an Account you are required to provide a ‘login’ and ‘password’ of your choosing. This will enable you to enjoy member’s privilege such as adding items to your ‘wishlist’, welcome offer and earn bonus points after any online purchases.
2.How do I create a new account?
1. click here to "create account"
2. fill in the online form and save
3. You will receive an email confirming you are a new account holder
GENERAL
1.I am having problems ordering through your site. What can I do?
Firstly, try refreshing your screen and clearing your browser’s cache and cookies in the browsing history. Our website is best supported through Google Chrome, Safari, Firefox or Microsoft Edge. If you are using an alternative browser (Internet Explorer) please check your browser version is up to date.
2.Where can I get further help if I need it?
Our Customer Service Team is available Mon-Fri, 08:00 am to 05:00 pm (Closed on Weekends & Public Holidays). Simply email us at th.queries@triumph.com or talk to us via Line Chat @cs.triumph
